Wanted: Technical Support Engineer

  • Geplaatst op:01-12-2016

Rohill

Rohill is a Dutch manufacturer of mission-critical TETRA communication infrastructure and control room applications with global presence and over 40 years experience. Rohill supplies leading-edge hardware and software products and is known for its successes with communication systems for the military, public safety, public transport and airports, where tailor-made solutions are a must. The Rohill TetraNode system architecture uses Software Defined Radio (SDR), pure soft switching technology and integrated LTE networks.

Technical Support Engineer

As Technical Support Engineer you deliver first class 3 rd line technical support for after sales projects all over the world. You are involved in answering support questions by email, phone, chat and onsite. Satisfying our customers by resolving their issue requires a representative attitude and excellent communication skills. The Technical Support Engineer is a flexible person with the ability to manage stressful situations and adapt to changing environments and different cultures.

This is what a Technical Support Engineer does

Handling external and internal support requests and providing prompt and accurate feedback;

• Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues;

• Visiting customer’s sites in order to resolve issues that cannot be resolved remotely;

• Updating and upgrading of customer systems remote and onsite;

• Preparing, supervising and conducting Product, Factory and Site Acceptance Tests;

• Preparing and executing of Installation Supervision and/or Commissioning;

• Preparing and executing technical training to users;

• Ensuring proper recording and closure of all issues;

• Developing a good understanding of current and legacy Rohill products and installations;

• Assisting in the implementation of Interoperability Tests.

This is who you are

• Affinity with the communication market

• B.Sc. or B.Eng. degree or equivalent experience

• Excellent communication skills

• Experience in providing technical training

• Excellent analysing skills

• Ability to coordinate and prioritize

• Knowledge of IP networks and remote access

• Knowledge of shell scripting

• UNIX/Linux platform experience

• Willing to travel worldwide on regular basis

• Team player, but self-motivated

• Second language is a pro

This is what we offer

• Salary in line with experience

• Full time employment (40 hours)

• Location: Hoogeveen (+ the rest of the world)

• Contributory pension scheme

• Flexible working hours

• Training opportunities

• Travel allowance

• Expense allowance scheme

• 27 days of paid leave

• Growing international company

• Challenging work in a niche market

• Collegial professional working environment

 

Rohill is tijdens Matchday niet aanwezig, er kan wel gesolliciteerd worden. 

Solliciteren
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